Can our frequently asked questions help?
Q. What should my children wear on the equipment?
A. We recommend that children wear long sleeved tops and trousers when using the play equipment. They MUST also wear socks at all times. But don't worry if you forget them as we will have socks for sale at reception.
Q. Can adults play on the equipment?
A. Unfortunately adults are not allowed to 'play' on the equipment. Our frame has been designed for 0-12 year olds, adults can enter the play frame to supervise, but cannot play on the equipment. Our rules strictly forbid adults using the slides in play sessions open to the public, this is best practice within the play industry to avoid collisions.
Q. What is the age range at Captain's Cove?
A. Our play equipment is designed for children up to the age of 12 years. We have a separate area for under 5's and babies. Other children under 18 years are welcome too provided they are accompanied by an adult, they can act as Carers but cannot play on the equipment.
Q. Why can't an older sibling supervise a younger child in the toddler area?
A. Captain's Cove has dedicated areas for juniors, toddlers and babies to ensure all age groups are comfortable and confident whilst in our facility. We do not allow children above the age of 5 years into the toddler area, even if they are merely supervising because other children see them and have a tendency to enter the area as well.
Q. Where do I park?
A. To the rear of the building there is a car park which charges just 75p per hour, you can either access our entrance by walking alongside the building, or through the town along the Riverhead. There is also the Freshney Place car park directly opposite our main entrance.
Q. Can I give my Annual Pass to someone else so they can enter the facility?
A. As it states in the Terms and Conditions, Annual Passes are not transferable. Any misuse of the pass (including another person using your card) will result in confiscation without compensation and refused entry for that person.
Q. Can we drop our children off and collect later?
A. At the moment this is not a service we offer. The child/children you bring into the centre are your responsibility at all times whilst in Captain's Cove and cannot be left unsupervised on the premises.
Q. Why do I have to complete a registration form, do you need my full details, can't I just give my mobile number?
A. This is a requirement imposed upon us by our Public Liability insurers for safety and security reasons for children and parents/guardians.
Q. Can I bring my own food and do you have a picnic area?
A. Unfortunately not. We have gone to the trouble of becoming a licensed café and as such have to adhere to strict regulations laid down by the Health and Safety Executive. These regulations are the same stipulated for any restaurant and do not permit members of the public to bring food, and only food prepared on the premises can be consumed on the premises. The one exception to this is baby food. You will be asked to put your food away or leave the premises to eat it. We do not allow re-entry.
Q. Can my children get out, are they safe?
A. All parents must register themselves and their children when they enter Captain's Cove. Customers enter through a controlled entry gate. On exit all guests leave via a controlled exit gate, both of which are operated by a member of staff.
Q. Can I take photos or video footage of my children?
A. There is no law that prevents this, but you will have to be mindful of other customer's children and their privacy.
Q. What time is the last admission?
A. An hour before closing time.
Q. How long can we stay?
A. Your admission price is for a 2 hour period, and during busy periods we may ask you to leave after 2 hours, however this is at the discretion of the management.
Q. Are you easily accessible by public transport?
A. Yes. Captain's Cove is situated right in the centre of Grimsby Town. Most of the main buses stop just at the end of the Riverhead and we are situated at the opposite end next to Pure Gym.